These Terms & Conditions ("Terms") govern access to and use of Cravgen services, including the marketing site at https://www.cravgen.com and the application at https://admin.cravgen.com. By creating an account or using Cravgen you agree to these Terms and our Privacy Policy.
1. Service Description
Cravgen provides software for creators, influencers, brands, and agencies to connect social accounts, plan and publish content, manage collaborations, automate workflows, analyze performance, and generate leads. Features may change over time as we improve the platform.
2. Eligibility & Accounts
- You must be at least 16 years old (or the minimum age in your jurisdiction) to use Cravgen.
- You are responsible for accurate registration information and safeguarding login credentials.
- You are responsible for all activity under your account, including actions by team members you invite.
- You must promptly notify us of unauthorized access at privacy@cravgen.com.
3. Connected Accounts & Third-Party Platforms
Cravgen integrates with third-party platforms such as Facebook, Instagram, YouTube, TikTok, LinkedIn, WhatsApp, and others. When you connect an account:
- You authorize Cravgen to access and use platform data as described in our Privacy Policy and only for the features you select.
- You confirm you have the rights to connect each Page, profile, or channel (for example, as an admin, owner, or authorized representative).
- You may disconnect accounts at any time from Cravgen Connections or from the third-party platform's app settings.
- Third-party platforms are not controlled by Cravgen; their availability, APIs, and policies may change without notice.
4. Meta Platform Terms (Facebook & Instagram)
If you use Facebook or Instagram features through Cravgen, you also agree to the applicable Meta terms and policies, including the Meta Terms of Service, Meta Platform Terms, and Meta Privacy Policy. You must:
- Only request permissions and data needed for legitimate Cravgen features.
- Comply with advertising, disclosure, and community standards on each platform.
- Not use Cravgen to scrape, spam, mislead users, or violate intellectual property rights.
- Honor user data rights and deletion requests as described in our Privacy Policy.
Permissions we may request for Facebook and Instagram and how you may use them:
- public_profile: Identify your connected Facebook personal account (name and profile picture) and associate Facebook Pages and Instagram accounts with the correct Cravgen user.
- pages_show_list: List Facebook Pages you manage so you can choose which Page to connect to Cravgen.
- pages_manage_posts: Publish posts, images, and videos to Facebook Pages you authorize, including scheduled and AI-assisted publishing workflows.
- pages_read_engagement, pages_read_user_content: Read Page engagement metrics, comments on Facebook posts published through Cravgen, and related content needed to display performance analytics, Timeline comment threads, and publishing status in Cravgen.
- instagram_basic: Access Instagram Business/Creator profile information (username, profile picture, account identifiers) for connected accounts.
- instagram_content_publish: Publish photos, reels, stories, and other media to Instagram accounts you connect and authorize.
- instagram_manage_comments: Read and reply to comments on Instagram content published through Cravgen, including the Timeline comments panel (with optional real-time webhook updates or periodic API sync, depending on your settings).
- instagram_manage_insights: Retrieve Instagram insights and follower metrics to power analytics dashboards and campaign reporting.
5. TikTok Platform Terms
If you use TikTok features through Cravgen, you also agree to the applicable TikTok terms and policies, including the TikTok Terms of Service, TikTok Developer Terms of Service, TikTok Privacy Policy, and TikTok Community Guidelines. You must:
- Only connect TikTok accounts you own or are authorized to manage for publishing and analytics.
- Use Cravgen's TikTok integration only for legitimate publishing, scheduling, and analytics features described in our Privacy Policy.
- Comply with TikTok Community Guidelines, copyright rules, and advertising or disclosure requirements for sponsored content.
- Not use Cravgen to spam, mislead users, impersonate others, or publish content that violates TikTok policies or applicable law.
- Honor user data rights and deletion requests as described in our Privacy Policy, including disconnecting TikTok from Cravgen Connections or removing Cravgen from TikTok app permissions.
6. YouTube & Google Platform Terms
If you use YouTube features through Cravgen, you also agree to the applicable Google and YouTube terms and policies, including the Google Terms of Service, Google Privacy Policy, YouTube Terms of Service, and Google API Services User Data Policy. You must:
- Only connect YouTube channels you own or are authorized to manage for publishing, analytics, and comment management on videos you publish through Cravgen.
- Use Cravgen's YouTube integration only for legitimate publishing, scheduling, analytics, and Timeline comment features described in our Privacy Policy.
- Understand that YouTube comment threads in Timeline are synchronized from YouTube periodically; YouTube does not provide real-time comment webhooks comparable to Meta's webhook options.
- Comply with YouTube Community Guidelines, copyright rules, and advertising or disclosure requirements for sponsored content.
- Not use Cravgen to spam, mislead users, impersonate others, or publish content that violates YouTube policies or applicable law.
- Honor user data rights and deletion requests as described in our Privacy Policy, including disconnecting YouTube from Cravgen Connections or revoking Cravgen in your Google Account permissions.
Google OAuth permissions we may request for YouTube and why:
- openid, email, profile: Sign you in with Google, identify your Google account, and associate your YouTube channel(s) with the correct Cravgen user on the Connections page.
- youtube.upload (https://www.googleapis.com/auth/youtube.upload): Upload and publish videos and YouTube Shorts you create or schedule in Cravgen to the YouTube channel(s) you authorize.
- youtube.readonly (https://www.googleapis.com/auth/youtube.readonly): Read your YouTube channel profile, video metadata, and public statistics (such as view counts, likes, and comment counts) to display connected account information, post performance, and insights in Cravgen.
- yt-analytics.readonly (https://www.googleapis.com/auth/yt-analytics.readonly): Retrieve YouTube Analytics metrics for videos you publish through Cravgen — including watch time, average view duration, and subscribers gained — to power insights dashboards and campaign reporting.
- youtube.force-ssl (https://www.googleapis.com/auth/youtube.force-ssl): View comments on your YouTube videos published through Cravgen and post replies from the Timeline comments panel on your behalf. Comment threads are synchronized from YouTube on a periodic basis while you use Timeline (YouTube does not provide real-time comment webhooks).
7. User Content & License
You retain ownership of content and data you upload or create. You grant Cravgen a limited, non-exclusive license to host, process, display, transmit, and adapt that content solely to operate and improve the service—including publishing to platforms you authorize.
8. Collaborations, Marketplace & Campaigns
Influencer–brand collaborations must follow applicable advertising laws, disclosure requirements (including sponsored content labels), and platform rules. Commercial terms between brands and creators are agreements between those parties unless Cravgen expressly states otherwise in writing.
9. Acceptable Use
You may not use Cravgen to:
- Violate law, platform policies, or third-party rights.
- Distribute malware, phishing, fraud, or deceptive lead capture.
- Harass, abuse, or discriminate against others.
- Attempt unauthorized access, reverse engineering, or service disruption.
- Send unsolicited bulk messages in violation of anti-spam rules.
10. Subscriptions & Payments
Paid plans, quotas, and billing terms are presented at checkout or in your subscription settings. Fees are non-refundable except where required by law or explicitly stated in a commercial agreement. We may suspend accounts for overdue payment after reasonable notice.
11. Availability & Changes
We strive for reliable uptime but do not guarantee uninterrupted service. Maintenance, upgrades, or third-party outages may cause temporary interruptions. We may modify, suspend, or discontinue features with reasonable notice where practicable.
12. Termination
You may stop using Cravgen at any time. We may suspend or terminate access if you breach these Terms, create risk for other users or platforms, or where required by law. Upon termination, your right to use the service ends; data handling after termination is described in our Privacy Policy.
13. Disclaimers
Cravgen is provided on an "as available" basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific marketing results, follower growth, or revenue from campaigns.
14. Limitation of Liability
To the fullest extent permitted by law, Cravgen and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the service or connected platforms.
15. Governing Law & Disputes
These Terms are governed by the laws applicable to your commercial agreement with Cravgen or, if none is specified, the laws of the jurisdiction where HASHMARK (PRIVATE) LIMITED operates the service. Disputes should first be raised with us at privacy@cravgen.com so we can attempt good-faith resolution.
16. Contact
Questions about these Terms: privacy@cravgen.com or Contact Us.